Terms and Conditions USER CONTRACT
Welcome to VoiceArtGallery.com. This Web site is provided by Blugro, LLC as a service to our customers. Please review the following basic rules that govern your use of the VoiceArtGallery.com site. Please note that your use of the VoiceArtGallery.com site (the "Site") constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this Site, bypassing this Agreement, your use of this Site still binds you to these Terms and Conditions. VoiceArtGallery.com reserves the right to update or modify these Terms and Conditions at any time without prior notice to you. Your use of the Site following any such change constitutes your unconditional agreement to follow and be bound by these Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Site.
At VoiceArtGallery.com, we strive to provide our clients with the best possible printing experience. If you are not 100% satisfied with your order for any reason, please contact us. Our representative will document your complaint and create a ticket for your reference. 100% Refund or reprint on any defective print orders 100% Free expedited reprint on any orders lost in transit
All policies are subject to change without prior notification. Defective product refunds and reprints are limited to $500. Determination of defect is at the discretion of management. In most cases, clients will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and manager's discretion.
VoiceArtGallery.com charges sales tax to orders received from within the state of Texas unless you are tax exempt. If you are tax exempt, you need to send or fax to us your tax exemption certificate.
If requested, an online proof will be available for your review after we have received your file upload. Actual time will vary depending on our current workload. No job will be sent to press without your approval. It is the customer’s responsibility to log in to their account and check on their proof. We are not liable for delays in the order caused by customer's non-approval of the proof.
An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the design. Electronic proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK.
VoiceArtGallery.com offers hard copy proofs which show a reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual stock that Voice ArtTM is printed and while it’s main purpose is to show color, variations may occur depending on the stock chosen for the final print.
The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by VoiceArtGallery.com on or before our published cut-off times. This proof is only for your reference of the color. If you are un happy with the color you may choose a different color scheme. We currently do not offer custom colors, so no custom changes will be made. If you do not approve the proof, we will ask why to better serve our customers in the future. Any Fees associated with the proof will not be refunded, they may however be applied to 1 additional proof.
VoiceArtGallery.com will produce color prints based on the colors originally determined we cannot be held responsible for colors that do not match what our customers see. Because of inherent limitations with computer monitors, the accuracy of color reproduction based on what is seen on a computer screen or a product printed by a customers personal printer is not guaranteed. By placing and order with VoiceArtGallery.com you agree to this limitation. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen/hardcopy proofs that you approve.Application of UV coating may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.
Under these Terms and Conditions, you agree that you will NOT upload any audio/image files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable.We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. While we maintain a copy of your recording on our servers, we are not responsible for file deletion, corruption or any other ways your recording could get lost or be removed from our server. You must maintain a copy of your recording.
We are not responsible for the inability for the QR code to scan and accurately play your recording. We are not responsible for damage after post receipt of print, technical difficulties with corrupted or deleted files or anything else that may keep your QR code from accurately playing your recording. We will replace any pint that the code does not scan due to damage caused by shipping. If file is corrupted or lost on our server we will work with you to get a copy of the original recording from you to reactivate the QR code.
Processing (Voice conversion, design, layout, payments, etc.) begins once your order has been placed and payment received. Printing turnaround time begins when we receive approval for your proof (if requested) and full payment has been made.
For all other turnaround options, orders and files must be submitted by 1:00 P.M PST (4 P.M. EST) and proofs must be approved by 5:00 P.M. PST (8:00 P.M. EST), printing turnaround time begins the next business day.
Please note that VoiceArtGallery.com is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating processing and turnaround time. In addition, while Production Turnaround includes designing, printing, cutting, and Mounting (stretching), it does not include mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.
While we will do everything possible to get your product to you in a timely manner, under no instance will VoiceArtGallery.com refund money or give discounts for not meeting our “typical” turn around time. This time is subject to change based on current workflow and availability of materials. See our website for our “typical” production turnaround times.
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site. All shipping is currently done via UPS. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday. Shipping transit times vary, and VoiceArtGallery.com assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
VoiceArtGallery.com’s responsibility is limited to preparing your printing order and delivering it to UPS for shipping. VoiceArtGallery.com is not liable for damages which occur in shipping.
Pick up orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been picked up from VoiceArtGallery.com 's facility within 30 days, it will be shipped directly to the customer and customer will be billed for the applicable ground shipping rates. We cannot ship to P.O. Boxes or APO/FPO.
Target arrival dates are calculated by adding the production turnaround time to the shipping transit time. If you are requesting a Hardcopy Proof, we already factor in additional time to reach your target date. For Standard Hardcopy Proof, expect approximately six business days to receive and approve your proof. Both production and shipping times are based on business days only and do not include weekends or holidays.
Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.
All complaints must be registered within 24 hours of receipt of receiving your product. Should your job contain manufacturing errors and/or defects (as determined by VoiceArtGallery.com ), VoiceArtGallery.com would reproduce your job at no charge. All materials we create in producing your printed product are the property of VoiceArtGallery.com . Although these materials will NOT be sold or given to any other party, we reserve the right to distribute free samples of your printed product. Please note that your printed product or images used for your printed product will not be used in any national advertising without your prior written consent.
Section B General Terms and Conditions
You, the User, acknowledge that all content included on this Site, including, without limitation, the information, data, software, photographs, graphs, typefaces, graphics, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, "Content") are intellectual property and copyrighted works of VoiceArtGallery.com and/or various third-party providers ("Providers"). Reproductions or storage of Content retrieved from this Site, in all forms, media and technologies now existing or hereafter developed, is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code.
" VoiceArtGallery.com ", Voice ArtTM and any and all other marks appearing on this Site are trademarks of VoiceArtGallery.com in the United States and other jurisdictions ("Trademarks"). You may not use, copy, reproduce, republish, upload, post, transmit distribute or modify the Trademarks in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without VoiceArtGallery.com 's prior written consent. The use of Trademarks on any other Web site or network computer environment is prohibited. VoiceArtGallery.com prohibits the use of Trademarks as a "hot" link on, or to, any other Web site unless establishment of such a link is pre-approved by VoiceArtGallery.com in writing.
You may only use this Site to make legitimate requests to purchase the products or services offered (each, a "Request"), and shall not use this Site to make any speculative, false or fraudulent Requests. You may not use robots or other automated means to access this Site, unless specifically permitted by VoiceArtGallery.com . You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.
It is a violation of law to place a Request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.Permission is granted to electronically copy and print in hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without VoiceArtGallery.com 's prior written consent is prohibited.
We encourage you to share your comments and questions with us, but we may not be able to respond to all of them. Please note that we assume no responsibility for reviewing unsolicited ideas for our business (like product or advertising ideas), and will not incur any liability as a result of any similarities between those ideas and materials that may appear in future VoiceArtGallery.com programs. Also, please remember that you are responsible for whatever material you submit and that you, not VoiceArtGallery.com , have full responsibility for any message that you send, including its reliability, originality and copyright. Please do not reveal trade secrets or other confidential information in your messages. Any, and all, rights to materials and ideas submitted to us become the exclusive property of VoiceArtGallery.com .
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VoiceArtGallery.com - INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to defend, indemnify and hold harmless VoiceArtGallery.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. You also certify that you own rights to or have a license to use the image(s), Audio, or any other files being used as part of your order.
If you use this Site to submit Requests for or on behalf of a third party ("Third Party"), you are responsible for any error in the accuracy of information provided in connection with such use. In addition, you must inform the Third Party of all Terms and Conditions applicable to all products or services acquired through this Site, including all rules and restrictions applicable thereto.
Each User using this Site for, or on behalf, of a Third Party agrees to indemnify and hold each Covered Party harmless from, and against, any and all liabilities, losses, damages, suits and claims (including the costs of defense), relating to the Third Party's or the User's failure to fulfill any of its obligations as described (above). The User is directly responsible for any Request submitted, including related fees, charges and performance obligations.
All comments, feedback, suggestions and ideas disclosed, submitted or offered to a Covered Party in connection with your use of this Site (collectively, "Comments"), shall become and remain the exclusive property of VoiceArtGallery.com . The Comments may be used by a Covered Party in any medium and for any purpose worldwide, without obtaining your specific consent and you relinquish all rights to such Comments. No Covered Party is under any obligation to maintain your Comments (and the use of your first name and first initial of your last name with any comments) in confidence, to pay to you any compensation for any Comments submitted or to respond to any of your Comments. You agree you will be solely responsible for the content of any Comments you make.
To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to VoiceArtGallery.com , and are neither its employees nor agents.
User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.
The captions in these Terms and Conditions are only for convenience and do not, in any way, limit or otherwise define the terms and provisions of these Terms and Conditions. None of the Covered Parties are responsible for any errors or delays in responding to a Request caused by an incorrect email address provided by you or other technical problems beyond their control.
The internal laws of the State of Texas shall govern the performance of these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Houston, TX for all disputes arising out of, or relating to, the Terms and Conditions and use of this Site.
Blugro, LLC understands the importance of protecting the privacy of VoiceArtGallery.com users. The information collected on the VoiceArtGallery.com website is used to market and improve the services we and our subsidiaries offer, to improve the VoiceArtGallery.com web site content, and to contact you with updates to the web site or for other marketing purposes. Certain areas of VoiceArtGallery.com, including those areas used to make purchases, may require registration and/or a password for access. Information obtained from registered users of these areas may also be used for VoiceArtGallery.com marketing purposes, and cookies may be used in those and other areas, as is described in this Policy. Information obtained in these areas may also be used in accordance with agreements governing access to and use of the specific areas. In addition, visitors to VoiceArtGallery.com may need to register for a VoiceArtGallery.com Login user ID and password to use many of the interactive features on VoiceArtGallery.com as well as to make a purchase or file an order from VoiceArtGallery.com. Log file data and other information gathered from registered users of VoiceArtGallery.com are used to improve the VoiceArtGallery.com customer experience. Table of Contents Visitor Information Personal Information Use of Personal Information Use and Storage of Recordings?Cookies?Links?Security Opt Out Options?How do I contact VoiceArtGallery.com
The VoiceArtGallery.com web server uses an extended log file format which captures: date and time of visit, referring address (location from which a visitor comes to VoiceArtGallery.com), type of Internet browser, and visitor’s IP address. (Each computer that connects to the Internet is assigned a unique number, an IP address, for identification purposes). The log file does not capture a visitor’s email address.
Certain areas of VoiceArtGallery.com ask for personal information. VoiceArtGallery.com uses this personal information to aid in presenting its customers with a better interactive experience and to facilitate the customer’s ability to make purchases and orders from the VoiceArtGallery.com website. To register for a login user ID, your name, address, email address, billing information, and business profile are requested. This information is collected to help us further develop our services, to provide you access to valuable VoiceArtGallery.com Internet-based information and services, and to facilitate the billing process for those services if you elect to use them. Customers will have the ability to access and change the information which they have provided to VoiceArtGallery.com by use of the appropriate features on the VoiceArtGallery.com website.
The information collected through this site helps us identify the type of web site content that our customers value, allowing us to market and improve the web site and our services. The information is also used to send email notifications to customers about updates to the web site, and to contact customers by other means for marketing and other purposes. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Blugro, Llc and its subsidiaries (unless required by law); provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this site. VoiceArtGallery.com does use an outside printing and shipping company to process orders, and a credit card processing company to bill users for goods and services. Our practice is to require our suppliers and vendors to conduct themselves in a manner consistent with this policy and our requirements.
The recordings that are collected from each transaction are used to process each order and stored on our server to better service the customer. Our policy is to not give, sell or otherwise distribute the information collected through this site to third parties outside of Blugro, Llc and its subsidiaries (unless required by law); provided, however, in some cases we may use suppliers to assist us in collecting, using or otherwise processing for our benefit the information obtained through this site.
Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware of this fact when they leave our site and to read the privacy statements of each and every website that they visit which collects personally-identifiable information. This privacy statement applies solely to information collected by this web site.
For the safety of our customers who are shopping online, VoiceArtGallery.com always has security measures in place to protect customer information. VoiceArtGallery.com takes all reasonable precautions to protect against the loss, misuse and unauthorized access of your personal information under our control. Because the security of your personal information is a high priority, we have taken numerous steps to ensure that it is processed confidentially, accurately and securely. The VoiceArtGallery.com web site uses encryption technology, such as Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet, automatically encrypting information traveling over the Internet, verifying the identity of the transacting servers through certificates and digital signatures, and confirming that the integrity of the message content is maintained throughout its transmission. VoiceArtGallery.com cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
VoiceArtGallery.com allows customers the option to opt-out of marketing communications upon request. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. However, users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by following the directions contained in the communication. All marketing communications from VoiceArtGallery.com will tell you how to stop receiving them. In addition, you can opt out of receiving further marketing communications from VoiceArtGallery.com by the use of the Unsubscribe page on the VoiceArtGallery.com website.
VoiceArtGallery.com Blugro, LLC 22316 Westheimer Pkwy, 249 Katy, TX 77450
We can be reached via email at contact@VoiceArtGallery.com